The Purpose of processing Client Data

In order to give professional treatments, I will need to gather and retain potentially sensitive information about your health. I will only use this information for informing the treatments I offer, and associated recommendations concerning aspects of health and wellbeing which I will offer to you. I take basic contact details and information via my website to allow me to contact you and handle bookings.

Lawful Basis for holding and using Client Information:
As a member of the Federation of Holistic Therapists, I abide by Code of Practice and Ethics for these organisations. The lawful basis under which I hold and use your information is my legitimate interests i.e.my requirement to retain the information in order to provide you with the best possible treatment options and advice. As I hold special category data (i.e. health related information), the Additional Condition under which I hold and use this information is for me to fulfil my role as a health care practitioner bound under the AoR and CNHC Confidentiality as defined in their Code of Practice and Ethics.

What information I hold and what I do with it:
In order to give professional treatments, I will need to ask for and keep information about your health. I will only use this for informing the treatments I offer, and any advice I give as a result of your treatment. The information to be held is:
Your contact details
Medical history and other health-related information (which I will take from you at first consultation) Treatment details and related notes (which I may take after subsequent treatments) I will NOT share your information with anyone else (other than as required for legal process) without explaining why it is necessary, and getting your explicit consent.

How Long I Retain Your Information for?
I will keep your information for the following periods
Claims occurring insurance: for which I am required to keep my records for 7 years after the last treatment
Law regarding children’s records: for which I am required to keep my records until the child is 25, or if 17 when treated then until they are 26.
Registration with The Federation of Holistic Therapists: for which I am required to retain information for 8 years after the last treatment.
I will not transfer your data outside the EU without your consent, although you need to be aware that my email providers, AOL Mail and GMail by Google, are based outside of the UK. They have committed to complying with all applicable privacy laws, including the GDPR.

Protecting Your Personal Data:
I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information I collect from you.
I will contact you using the contact preferences you give me in your first contact with me, and during our first consultation, in relation to:
Appointment times
Reflexology information or information related to your health